Refund policy

RETURNS POLICY:

***Please read the entire policy before returning any items to ensure your item is eligible. Please contact us at help@wig.company for a returns form. We do not process returns via phone. 

INCORRECT/MISSING ITEM

  • All of our products have undergone a meticulous quality assurance process to ensure that they are free from any imperfections and packaged correctly. If you believe you have received an incorrect item or are missing an item from your order, we must be notified within 3 days of receiving the order at tanya@wig.company or it cannot be returned or refunded - NO EXCEPTIONS.
  • In your email, please include your order number, a photo of the incorrect item or if missing an item please provide a photo of your packing slip, AND a photo of the original packaging it arrived in. 
  • Color differences will not be regarded as product defects.
  • If you have received an incorrect item, it must be in the same condition that it was received (tags attached, lace intact, etc) to be eligible for an exchange/refund. If the tag has been removed, we will NOT accept it as a return, ABSOLUTELY NO EXCEPTIONS. 

      STORE CREDIT

      • All returns must be accompanied by a returns form.
      • All returns must be postmarked within 7 calendar days of the delivery date provided by USPS/UPS/FEDEX with original tags still attached for STORE CREDIT ONLY and does not include original shipping charges, shipping protection charges, or tax. No cash, credit/debit card, Sezzle, Paypal, ShopPay, Klarna, AfterPay or Viabill refunds will be issued. 
      • All returns must be shipped back in its original packaging. 
      • All returns are subject to a 20% handling and restocking fee. 
      • Items that appear worn/washed, have stains or makeup, smell of cigarette smoke, perfume, deodorant or other odors, contain dirt, dandruff, animal hair or have been damaged by you will not be accepted. 
      • Wigs and hair pieces must show no signs of combing/brushing and the zig-zag parting must still be intact. The manufacturer's tag must still be attached to the wig. If the tag has been removed, the wig is NOT eligible for return for any reason, ABSOLUTELY NO EXCEPTIONS. 
      • We carefully inspect all returned items and reserve the right to deny a return based on its condition. If your return does not meet the above return guidelines or will not be postmarked within 7 days of the delivery date posted by USPS, please DO NOT attempt to return it. You will be responsible to pay the additional shipping costs to send back to you. If you choose not to pay shipping charges to get it back to you, it will be donated to charity after 7 calendar days.
      • Please allow up to 10 business days for returns to be processed and up to 14 business days during peak and holiday seasons.
      • If a customer refuses package(s) or the package(s) is returned due to a failed delivery, a 20% handling fee will be issued or the customer will be responsible for paying to have the item shipped again. We do not refund original shipping fees or tax. 

        INELIGIBLE ITEMS

        • Any item discounted 30% OR more is NOT eligible for return. Package protection, last chance items, final sale items, overstock sale items, discontinued items, demo items, sample items, special order items, preorder items, mystery items, fashion sale items, doorbuster deals, items marked as final sale, sitewide sale items, and free gifts are ineligible for returns.
        • Wigs that have had their tag removed are NOT eligible, ABSOLUTELY NO EXCEPTIONS.
        • Custom wig services and consultations are ineligible.
        • Wig caps, wig care products, cosmetics/makeup, accessories, lash products, jewelry, sunglasses, and hats/beanies are ineligible.
        • Games and drawings, including but not limited to any that provide a reward either product or monetary, are ineligible. 
        • Orders placed through Meta (Facebook & Instagram) are not eligible for return. 
        • We do not accept any returns or exchanges on items shipped internationally.
        • Gift cards are ineligible.

        We require a $50 fee for any chargeback associated with your customer account before you may shop with us again. 

        PLEASE NOTE: Customers are responsible for the shipping costs of their return as we do not provide return labels. We encourage shipping returns via Priority Mail with insurance to protect against lost or stolen packages. 

        ***Shipping and return policies subject to change at any time.